Shipping policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

We also offer £3.50 flat rate shipping to the United Kingdom on selected products. 

Deliveries to the EU

Orders placed outside the UK to countries within the EU are processed between 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. Delivery timeframes may vary from 8 to 20 business days. We will always aim to have your order delivered to you as soon as possible.

Depending on the size and number of items contained in each order, we will, in most cases, offer a £12.50 flat rate shipping to the countries in the EU, on selected products online. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Mini Bobo is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you have not received your order within 4-10 business days in the UK or 8-20 business days in the EU once receiving your shipping confirmation email, please contact us at info@mini-bobo.com, with your name and order number. Our team will be on hand to provide support with your order and provide the next steps to take to find a resolution.

Refunds, returns, and exchanges

View our full returns policy here:
https://www.mini-bobo.com/pages/returns-policy

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@mini-bobo.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@mini-bobo.com

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